Support

Help with Yashav.

Answers to the questions people ask most, and how to reach us when you need to.

Contact us.

For questions about Yashav, your account or your privacy, email the team at GraceMade Innovations Ltd.

Yashav Support & Privacy

yashav@gracemadeinnovations.com

Please don’t send passwords, identity documents or your full date of birth by email.

Common questions.

Getting started

Do I need an account to use Yashav?

Not to read the Bible. The welcome screen offers four ways in. Read Scripture opens the Bible straight away, with no account and no questions. Continue as Guest lets you use Yashav without registering: you can read and save to your Journey on this device. Create an account, or Log in if you already have one.

Studying a passage and praying with Yashav need a free account. A guest Journey is kept on this device for 30 days; create a free account to keep it.

Who can use Yashav?

Yashav offers restricted Scripture reading to under-13s. Broader personal and AI features require eligible age status. Before you continue as a guest or create an account, Yashav asks for your birth month and year — never the full date.

Under-13s cannot use AI tools or personal Journey features, or create a new account. Existing restricted account holders can still use account and deletion controls. Users aged 13–17 remain minors, with applicable safeguards and consent requirements.

How do I sign in?

With an email address and password. When you create an account, Yashav asks you to verify your email address before the account opens.

Reading and studying

Which Bible translations are included?

The World English Bible (Protestant Edition), which is the default, and the American Standard Version. Both are complete and in the public domain.

Can I read without a connection?

Yes. The Bible is stored in the app, so reading works offline. Studies, prayers, signing in and deleting an account need a connection.

How do I study a passage?

Type the passage you want to study — for example, Psalm 27 — or choose Study from a passage you are reading. Pick an approach (Inductive, Devotional or Contextual) and the depth that fits the time you have, then begin.

Can I change how Yashav looks?

Yes. In Profile → Appearance, choose one of four colour themes: Olive & Parchment, Navy & Linen, Plum & Blush or Terracotta & Sand. The Bible text and your notes stay exactly as they are.

Is the study text part of the Bible?

No. Bible text, study notes and your own responses are always kept apart and labelled. Study notes are an aid to understanding, and they can be wrong.

Read more about how Yashav handles Scripture on the Biblical Integrity page.

Biblical Integrity

Prayers and saved things

Where do my prayers go?

Save a prayer to My Prayers. There you can see what you are still praying for and what has been answered, and when a prayer is answered you can write what happened and give thanks in your own words.

Where is everything I save kept?

On your device. At the moment, what you save in Yashav — prayers, notes, highlights, journal entries — is stored on the device you saved it on and is not backed up to the cloud.

You can download a copy from Profile → Data & Privacy → Export personal data. It is a readable record of your data, not a backup that can be restored into the app.

What is Ministry?

Ministry, under Grow, is where Yashav helps you prepare to share what you study. Sermon notes lets you capture a sermon as you listen, with its passages. Lead a study helps you shape a study plan for a group, which you can change, save and share.

Ministry in How it works

Privacy and your data

What is sent when I ask Yashav to prepare something?

Only what that request needs. Yashav prepares something only when you ask it to, and it sends the material for that one request: for a study, the passage, the translation and the approach you chose; for a prayer, what you asked Yashav to pray about. Anything else you ask Yashav to work with is sent only for that request.

The rest of what you have saved — your Journal, your prayer history and your Bible notes — is not sent along with it.

The Privacy Notice explains who processes these requests and why.

Privacy Notice

Is my data used for advertising or to train AI?

Your private spiritual content is not used for behavioural advertising, and Yashav does not opt it into general AI-model training.

What does “Sensitive information in your Journey” mean?

What you choose to save in Yashav, or include in a study or prayer request, may reveal your religious beliefs and other sensitive personal information. Yashav asks for your consent before handling it, and you can review or withdraw that consent later.

Your account

How do I delete my account?

In the app, or in Yashav on the web, open Profile → Data & Privacy → Delete account. The Account deletion page explains exactly what is removed, and what to do if you can’t use the app.

Account deletion

Can I remove my data but keep my account?

Yes. Profile → Data & Privacy → Delete all personal data removes the personal records on your device, including your first name. Your account, your settings and your age and consent choices stay.

Care and safety

Is Yashav a crisis service?

No. Yashav is not an emergency, crisis, medical or mental-health service. If you or someone else is in danger or at risk of harm, contact your local emergency services now, and a safe, trusted person or professional. Yashav cannot contact emergency services for you.