Privacy Notice

Status

Effective date: 25 September 2026.

Controller: GraceMade Innovations Ltd.

Permanent publication destination: /privacy.

Yashav Support & Privacy
GraceMade Innovations Ltd
yashav@gracemadeinnovations.com

What information Yashav uses

Account/authentication data, including internal user ID, email where used for sign-in, provider information and account status.
Month/year age information for the 13+ eligibility boundary and child-protection controls.
Private content you choose to save, including prayers, journals, study responses, fasting notes, sermon notes and reflections.
Content/context you deliberately submit to an AI feature. Yashav uses minimum context and does not automatically send unrelated private content.
Subscription/entitlement data needed to operate paid features; Apple or Google handles store payment details.
Limited security, reliability, abuse-prevention, support, privacy-rights and AI-reporting information.

How Yashav uses information

Yashav uses information to provide and secure accounts and requested features; save and retrieve content; generate user-requested AI responses; apply age-appropriate protections; operate subscriptions and entitlements; respond to support, privacy and safety reports; and meet legal and accountability obligations.

Private spiritual content is not used for behavioural advertising and is not opted into general AI-model training by Yashav.

Sensitive information and AI

Prayer, journal, fasting, study-response and other free text may reveal religion or belief and other sensitive matters. Where UK data-protection law requires a separate Article 9 condition, Yashav will apply the approved condition and user-facing control for that feature.

AI is user-triggered. Generated content can be wrong, so important Scripture quotations and references should be checked.

AI-content reporting

Yashav provides a Report option for AI-generated content. While in-app report submission is not yet available, Report prepares an email to Yashav Support that names the feature and your concern; you review it and send it from your own email app, and the Customer support section below applies. When in-app submission is available, reports may contain an output/reference ID where available, feature/surface, reason, optional comment, timestamp, platform/app version and the minimum permitted reporter identifier.

Yashav does not automatically attach a complete prayer, journal, study note, generated response or other private spiritual content.

Optional-details notice: “Tell us what concerned you, but please don’t include private or sensitive information unless it’s necessary for us to understand the report.”

Authenticated reports may use Firebase UID. Guest reports use only the minimum pseudonymous identifier already legitimately available where needed for duplicate/abuse prevention.

Providers and access

Yashav’s current governance record includes Google/Firebase, Railway, OpenAI, Zoho (support email) and Apple/Google store services. Data sharing is limited to what is needed for the relevant feature.

AI reports are stored through protected server-side services. Ordinary app users have no direct read/write access. Authorised GraceMade administrators have least-privilege, auditable triage access.

Customer support

Email is Yashav’s support route. When you choose Email Yashav support, the app prepares an email to yashav@gracemadeinnovations.com that you review and send from your own email app. Besides what you write, it includes a case reference, your Support ID where available, the topic you chose, your app version and platform, and an incident ID only if you choose to include it. Support emails are received and managed in Zoho Desk, a service provided by Zoho, and are handled by GraceMade Innovations Ltd to respond to your request and as described in How Yashav uses information. Please don’t include private prayers or journal content, passwords, verification codes or payment card details.

Yashav has an AI support assistant that is not yet available. If it is made available to you, the messages you write in that conversation and the assistant’s earlier replies in it, together with a limited read-only account summary (account type, whether your email is verified, your Support ID, plan, subscription status and dates, and AI allowance balances), are sent to OpenAI to generate an answer. Your email address, name, internal user ID, prayers, journal entries and notes are not sent. Yashav does not store the conversation and sends the request with OpenAI’s option not to store it for later retrieval. To limit use, Yashav keeps a short-lived count of your support messages that expires within a day; expired counts are removed by routine maintenance and with your account. The assistant is not available to users aged 13–17. Please don’t share sensitive information in support conversations.

Voice input

Voice input is optional. Yashav listens only after you tap the microphone beside a supported text field. It stops when you tap Stop or Cancel, after five minutes, or when the field is full. Your words appear in the field for you to review and edit, and nothing is submitted until you choose to continue. Cancel removes what was heard and keeps what you typed.

In the Yashav app on iPhone and Android, Yashav asks your device’s speech recognition to turn your words into text on the device. Voice input is not offered where the device reports that it cannot do this.

Yashav does not record, receive or keep your audio. The text is kept on your device as part of your unsent request, in the same way as typed text. It is sent to Yashav and its AI provider only when you submit your request.

Retention

Routine operational/security records: short retention, with a working maximum of 90 days unless justified otherwise.
Ordinary AI-content reports: up to 24 months after report closure where needed for support, safety, compliance and accountability.
Support emails and Zoho Desk tickets: 12 months after the ticket is closed, unless a longer period is required by law or an active matter described below applies.
Active security, safeguarding, legal, regulatory or dispute matter: documented case-specific hold only as long as necessary.
Private spiritual content is not retained merely to prove a report or deletion existed.

Account deletion

Active account data is deleted or anonymised under Yashav’s retention framework. For AI reports, identity linkage is removed or anonymised where no longer necessary; the minimum report record may remain for the approved period.

Deleting a Yashav account does not itself cancel an Apple App Store or Google Play subscription.

Children and young people

Yashav offers restricted Scripture reading to under-13 users, without AI or personal Journey features. New account creation and broader personal and AI features require eligible age status; existing restricted account holders retain account and deletion controls. The launch design uses month/year self-declaration and broadly applies privacy-protective defaults. Users aged 13–17 receive child-appropriate transparency, private-by-default spiritual content, no behavioural advertising and no adult promotional-marketing path. A separate child-friendly privacy notice applies.

Rights, security and international processing

UK data-protection rights may include access, correction, erasure, restriction, objection, portability and consent-related rights, subject to legal limits. Users may complain to the UK Information Commissioner’s Office.

Some providers may process information outside the UK; an appropriate transfer mechanism must be used where required. Yashav uses authenticated access, protected backend services, least privilege and security controls, but no online service can promise absolute security.

Contact and changes

Yashav Support & Privacy
GraceMade Innovations Ltd
yashav@gracemadeinnovations.com
The permanent /privacy destination should always show the current effective version; material changes will be communicated where required.